Terms of Service & Enterprise SLA

1. Acceptance & Scope of Agreement

These Terms of Service govern the procurement of certified IoT hardware, sensor fitments, and cloud telematics SaaS subscriptions provided by Wibit Innovations LLP under the TapandTrack platform.

By accessing the TapandTrack mobile or web applications, signing a commercial quote, or commissioning hardware fitment, the client agrees to be bound by these terms.

2. Fitment Standards & Vehicle Integration

All hardware setups must be conducted by Wibit Innovations LLP certified technicians or authorized fitment centers. Unauthorized tampering, cutting of sealed wire harnesses, or opening IP67 enclosures by non-certified personnel immediately voids device warranty and Vahan fitness certification.

3. Telematics Service Availability & Cloud SLA

TapandTrack commits to a 99.9% uptime SLA for cloud server ingestion and API telemetry streaming. Emergency SOS panic button alerts and fuel theft alarms are routed through priority real-time event queues with sub-second notification dispatch.

Cellular data connectivity is dependent on terrestrial telecom network coverage. Our M2M eSIM multi-network roaming switches across Airtel, Vi, and BSNL to maximize national corridor uptime.

4. Subscription Renewals & Invoicing

Commercial subscriptions operate on the transparent 3-Tier model (Starter, Professional, Enterprise) per BD-013. Annual cloud platform and cellular eSIM fees are billed annually in advance with GST compliant tax invoicing.